An assistant that can answer, state its limits and hand over
Kanexio designs the corpus, permissions, dialogue rules, integrations and human escalation. Quality and the workload actually shifted are measured on your own cases, without universal promises.
From a generic model to a defined assistant
A useful assistant also has visible limits
Business assistant
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Authorised corpus
Documents accessible according to permissions and versions.
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Verifiable answer
Source passages displayed when available.
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Explicit scope
Allowed topics, excluded situations and fallback response.
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Human handover
A person can intervene when the case requires it.
A model without context can produce a plausible but inaccurate answer. A business assistant limits topics, consults an authorised corpus, displays available sources and provides a fallback response. This architecture improves verifiability without guaranteeing accuracy.
Possible uses include preparing a response, gathering an enquiry in a structured way, directing someone to a resource, booking a time slot or escalating to a person. The choice depends on actual volume, the risk of error and the value of human intervention.
The Kanexio architecture is defined after an inventory of data, documents, tools and access. The model provider, vector database, interface and CRM are selected case by case. No technical choice makes the system GDPR-compliant by default.
What an assistant can handle
Collection and qualification
The assistant asks approved questions, structures the answers and forwards a summary. Criteria, thresholds, required fields and handover cases are defined by the business.
Document search
The assistant searches authorised documents and displays the passages used. Permissions, versions and corpus limits are checked. A citation does not replace validation of the substance.
Automated appointment booking
The visitor can view authorised time slots and book according to calendar rules. Confirmations, reminders, time zones, cancellations and exceptions are configured with the team.
Multilingual dialogue
Useful languages are chosen according to your audience. Important content, fallback variants and specialist terms are reviewed by competent people before publication.
File or quote preparation
The assistant gathers the information provided and prepares a draft. Pricing rules, exclusions, missing documents and final approval remain under human control.
Explicit human escalation
Keywords, sensitive requests, search failures or the visitor's choice can trigger human handover. Automatic detection must not be the only way to identify an urgent situation.
Compare two workloads using your assumptions
Complete each assumption with a value within the indicated range.
This calculation does not predict a gain. It does not include scoping, building, maintenance, errors, multiple exchanges or the quality achieved. A pilot must measure these elements.
Your questions about AI assistants
How much does a Kanexio AI assistant cost?▾
Displayed Kanexio commercial terms: setup from €3,200 to €7,800 depending on scope, then optional maintenance at €290 per month. The stated cap of 5,000 monthly conversations and any overage are usage limits to confirm in the quote, not a volume target.
Can AI hallucinate and provide false information?▾
Yes. Document search and citations make checking easier, but eliminate neither fabrication nor misinterpretation. Kanexio defines a test set, prohibited topics, a fallback response and human escalation. Results are assessed on the project's corpus.
GDPR: do conversations train ChatGPT?▾
This depends on the selected provider, product, endpoint, settings and contract. OpenAI states that its API data is not used to train models by default unless you opt in, but also documents different retention rules for different features. This must be verified and documented for the actual architecture.
Will AI replace my team?▾
An assistant automates defined steps, not an entire job by default. Effects on workload, responsibilities and organisation are project-specific. Kanexio retains a human owner and measures exceptions during the pilot.
The AI assistant + these capabilities
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