01
Technical updates
CMS, theme, plugins or dependencies according to the stack. Tests and the staging environment are specified in the contract.
WEBSITE MAINTENANCE Your website,
Your website,
healthy all year round.
Updates, backups, monitoring and support are scoped to your architecture. The proposal specifies responsibilities, priorities, exclusions and applicable response times.
Website maintenance assigns responsibility for versions, backups, alerts, incidents and support requests. The contract specifies what is monitored, how often and through which procedure, without eliminating every risk.
Versions
Maintenance
CMS, plugins and dependencies
Copies
Backups
Contractual frequency and retention
Alerts
Monitoring
Documented scope and channels
Tickets
Support
Defined volume and priority
INTERACTIVE TOOL Test a scenario
Test a scenario
based on your profile.
The entered parameters trigger illustrative pricing rules. The result is neither an audit, a quotation nor an automated recommendation.
5500+
None30+
Starting package triggered by the scenario
Performance
180 € / month excluding VAT
Equivalent to 2 160 €/year excluding VAT
Package breakdown
Indicative Kanexio simulation based on your inputs. The quotation confirms scope, priorities, response times, duration and third-party fees.
Scope 8 maintenance areas
8 maintenance areas
to include in the contract.
Each area is included only if it appears in the accepted proposal.
02
Separate backups
Frequency, destination, retention and restoration procedure defined according to how critical the website is.
03
Monitoring
Availability, errors or performance signals monitored using the selected tools and thresholds.
04
Security and patches
Relevant alerts are assessed before a planned or priority intervention.
05
Regression checks
Measurements comparable to a baseline can trigger a targeted investigation.
06
Technical support
Requests, issues and small interventions within the agreed volume and priorities.
07
Report
Interventions, alerts and decisions needed are brought together at the agreed frequency.
08
Technical monitoring
Changes to versions, browsers and standards are analysed before recommendations are made.
Backups and restoration
Be ready to bring your website back online.
We define what needs backing up, where copies are stored and how to restore the website. The setup depends on your architecture and how frequently you make updates.
- Content to protect
- Files, content and databases according to your website’s components.
- An appropriate history
- Backup frequency and retention period defined for your needs.
- A planned recovery
- Restoration access, steps and checks specified within the agreed scope.
Why maintenance matters
5 risks to make visible.
These scenarios are possible, not inevitable. The initial assessment identifies those that actually concern your website.
The visual guide
A useful alert needs a follow-up
Incident or change
-
A signal
The error or degradation is observed and assessed.
-
A responsible person
Someone knows who needs to decide and act.
-
A check
Testing and restoration are planned according to the contract.
-
A record
The intervention and follow-up points remain documented.
Unmonitored component
→ A vulnerability or incompatibility may remain unaddressed.
Untested update
→ A change may cause a visible error or a functional regression.
Unverified backup
→ Restoration may be incomplete or take longer than expected.
Gradual deterioration
→ Loading, errors or the user journey may change without being detected.
Unclear responsibilities
→ An alert may lack an owner, decision or explicit response time.
Method Four milestones,
Four milestones,
an agreed schedule.
- 01
Initial assessment
Versions, access, hosting, backups, errors and available measurements.
Milestone 1
- 02
Maintenance plan
Scope, exclusions, tools, responsibilities, priorities and incident procedure.
Milestone 2
- 03
Execution
Interventions and checks performed at the agreed frequency.
Agreed frequency
- 04
Review
Report, outstanding decisions and possible scope adjustments.
As contracted
Transparency An example foundation,
An example foundation,
specified in the contract.
Example maintenance foundation
- Technical components listed in the contract
- Update frequency and priority procedure
- Scoped backups, retention and restoration
- Identified monitored signals and alert channels
- Technical baseline where measurable
- Support volume included in the package
- Reporting at the selected frequency
- Staging environment if included in the scope
- Monitoring of the components actually maintained
- Tracking changes affecting the configured consent setup
To be priced separately
- Visual redesign or new feature (on quotation)
- Migration to a new CMS/host (optional extra)
- Editorial content creation (writing option)
- Google/Meta Ads acquisition (separate service)
- Cloudflare Pages hosting (can be included as an option)
Packages
Three maintenance packages.
Essential
Simple website, limited changes
€85/month
Excluding VAT · Indicative starting price
- Listed components
- Scoped backups
- Availability monitoring
- Patching procedure
- Contractual support volume
Intermediate scope
Performance
SME website requiring more support
€180/month
Excluding VAT · Indicative starting price
- Essential foundation
- Technical baseline
- Extended monitoring
- Detailed report
- Increased support volume
- Consent setup review
Premium
E-commerce or complex architecture
From €380/month
Excluding VAT · Indicative starting price
- Performance foundation
- Automated tests where available
- Contractual priority
- Support volume tailored to requirements
- Planned security review
- On-call cover priced as an option
Indicative Kanexio prices excluding VAT. The quotation confirms taxes, duration, renewal, notice period, support limits, priorities and third-party services.
Frequently asked questions
All about maintenance.
Why formalise website maintenance?
A contract assigns responsibility for versions, backups, alerts and incidents. It does not eliminate risk, but specifies what is monitored, how decisions are made and what is excluded. Measurements of web performance and the consent system must be reviewed against the website’s actual state.
How much does website maintenance cost in Brussels?
Kanexio’s stated starting prices are €85 excluding VAT per month for Essential, €180 excluding VAT per month for Performance and from €380 excluding VAT per month for Premium. They illustrate different scope levels. The quotation confirms components, frequency, backups, support, third-party services and applicable conditions.
How often are backups made?
There is no universal frequency. It depends on how often content and data change, how critical the service is and the acceptable recovery point. The contract specifies frequency, destination, retention, responsibilities and the testing or restoration procedure.
What happens if my website goes down?
The procedure depends on the signals actually monitored and the agreed priority level. The contract identifies the alert channel, the person responsible for assessment, the applicable response time, required access, restoration options and planned communication. No resolution time is assumed outside this framework.
Does the contract involve a long-term commitment?
Duration, renewal, notice, exit conditions and handover items are those in the accepted proposal. They are presented before signature. This page does not replace those contractual terms.
Does maintenance cover new features?
Maintenance covers only the defined work and volume. A new page, redesign, feature or integration may require a separate quotation. The contract specifies the distinction between corrections, editorial assistance and development work.
Do you work with CMSs other than WordPress?
WordPress, Shopify, Astro, Next.js, Webflow or an HTML/CSS site can be assessed. Acceptance depends on architecture, hosting, access, dependencies and the ability to reproduce and test the website. The scope is confirmed after the initial assessment.
Kanexio is based in Uccle. Explore our information for Ixelles, Saint-Gilles, Etterbeek, Woluwe-Saint-Pierre and other Brussels municipalities.
Let’s define your maintenance scope.
Versions, access, backups, available measurements and responsibilities: the initial assessment provides the basis for a documented, appropriate scope.
