KANEXIO · ASKING FOR GOOGLE REVIEWS Kit prepared on 20 October 2026. Editorial templates to adapt. Replace the items in square brackets. ======================================================= 01 / Email · After a service Include with a completion message, after checking that the service has been delivered. Subject: Your feedback on [Business] Hello [First name], Thank you for trusting us with [your project]. If you would like to, you can share your experience on Google: [Link to your Google reviews] Your feedback can help others choose a service provider. You remain free to describe your experience in your own words. Thank you for your time, [Signature] ======================================================= 02 / SMS · A short invitation For a relationship where this channel is already appropriate. Check the length before sending. Hello [First name], thank you for visiting [Business]. If you would like to, share your experience on Google: [Link]. Thank you, [Signature] ======================================================= 03 / WhatsApp · In the existing conversation A natural continuation of the conversation, without adding a promotion to the message. Hello [First name], thank you for your trust. If you would like to share your experience with [Business], here is the link to our Google reviews: [Link]. You are free to give your own feedback. Thank you and have a good day, [Signature] ======================================================= 04 / Spoken · When saying goodbye Let the person choose the moment. Do not ask them to write their review in front of you. Thank you for your visit. If you would like to share your experience, you will find the link to our Google reviews on [the receipt / our card]. You can do it later, whenever suits you. ======================================================= 05 / Optional reminder · If a reminder is appropriate Our advice: keep reminders exceptional, do not insist after a refusal and stop if the person has already responded. Hello [First name], here is the link to our Google reviews again, in case you would like to share your experience: [Link]. If you have already done so, thank you; no further action is needed. Have a good day, [Signature] ======================================================= 06 / Reply to a review · Open a useful conversation Adapt this example to the facts, without exposing personal data or confirming a confidential situation. Hello, thank you for taking the time to write to us. We would like to understand the point you raise. You can contact us at [business contact details] to discuss it directly. [Signature] ======================================================= CHECKLIST [ ] The link opens the right profile. [ ] The request leaves the choice to reply. [ ] No rating or wording is imposed. [ ] No incentives or selection of satisfied customers only. [ ] Refusals and duplicates are accounted for. [ ] Someone reads the feedback. ======================================================= Google sources checked on 20 October 2026: https://support.google.com/business/answer/3474122?hl=fr https://support.google.com/business/answer/16816815?hl=fr https://support.google.com/contributionpolicy/answer/7400114?hl=fr